These highlights summarize our key privacy commitments. The full policy below contains the complete and legally binding details.
starph11 uses industry-standard SSL encryption and layered security controls to protect your personal data at every point — from registration to withdrawal.
As a data subject under the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal information held by starph11.
starph11 does not sell your personal data to third parties. We only share information with trusted partners and regulators where legally required or operationally necessary.
We operate in full compliance with the Philippine Data Privacy Act (RA 10173), PAGCOR regulations, and the Anti-Money Laundering Act (AMLA) as amended.
We keep your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Philippine law and regulatory obligations.
If we ever update this Privacy Policy in a material way, we will notify registered users via email or an in-platform notification before the changes take effect.
starph11 ("we," "us," or "our") operates the online gaming and sports betting platform accessible at starph11.net. We are committed to protecting the privacy and personal data of every individual who interacts with our platform — whether you are a registered player in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines.
This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It describes how starph11 collects, processes, stores, shares, and protects your personal data, and explains the rights available to you as a data subject.
By registering an account on starph11 or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.
Scope: This Privacy Policy applies to all personal data collected through the starph11 website, mobile interface, customer support channels, and any other touchpoints through which you interact with the starph11 platform.
starph11 collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Full name, date of birth, government ID | Mandatory |
| Contact | Mobile number, email, address | Mandatory |
| Financial | GCash, BDO, BPI account references | Mandatory for transactions |
| Technical | IP address, device info, session logs | Automatic |
| Communications | Support chat logs, email records | When you contact us |
| Marketing | Promotional preferences, opt-in status | Optional |
starph11 collects personal data through the following means:
starph11 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data include:
Under the Data Privacy Act of 2012, starph11 processes your personal data on the following legal bases:
Withdrawing Consent: To withdraw your consent for marketing communications or other consent-based processing, please contact our Data Protection Officer at the details provided in Section 13, or update your preferences within your account settings.
starph11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Where starph11 engages third-party service providers to process personal data on our behalf, we ensure that appropriate data processing agreements are in place, requiring those providers to process data only on our instructions and in accordance with applicable data protection law.
starph11 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytical data to improve our services. The types of cookies we use include:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for platform functionality, session management, and security. Cannot be disabled. | Session / up to 1 year |
| Functional | Remembers your preferences such as language settings and display options. | Up to 1 year |
| Analytical | Collects anonymized usage data to help us understand how users interact with the platform. | Up to 2 years |
| Security | Supports fraud detection, bot prevention, and account security monitoring. | Session / up to 1 year |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the starph11 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.
starph11 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Our general retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.
starph11 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Data Breach Notification: In the event of a personal data breach that is likely to result in serious harm to affected data subjects, starph11 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected users as required by law.
While starph11 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by starph11. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
You have the right to be informed about how your personal data is being collected and processed. This Privacy Policy fulfills that obligation.
You have the right to request a copy of the personal data starph11 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account information directly within your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
starph11 will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.
The starph11 platform is strictly intended for individuals who are 21 years of age or older, as required under Philippine law and PAGCOR regulations governing online gaming. starph11 does not knowingly collect personal data from individuals under the age of 21.
If starph11 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the starph11 platform, please contact us immediately at the details provided in Section 13.
Age Verification: starph11 conducts age verification as part of the KYC process. Accounts where the user cannot be verified as 21 or older will be suspended pending verification, and any funds held in such accounts will be handled in accordance with applicable regulations.
starph11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect your rights or how we process your personal data — starph11 will notify registered users via email or an in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the starph11 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how starph11 is protecting your personal data.
starph11 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO through the following channels:
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.